1- Conversation reports 2- Customer satisfaction reports 3- Customer service staff reports 4- Awards reports and communication channels
Automated reply
1- Track requests via automated response 2- Reply to inquiries 3- Direct conversations 4- Automate conversations
Automated marketing messages via Basket and Z
1- Abandoned cart messages 2- Retargeting messages + Broadcast messages 3- Reminder messages about receiving the shipment 4- And more than 10+ models that increase your profits and improve your store’s performance
Additional features
1- Conversation tags 2- Internal notes between employees 3- Short responses 4- Showing customer information and requests automatically
1 user only (username to enter the platform) Unlimited number of conversations Unlimited number of contacts Connect WhatsApp for free 0 riyals per month Conversation fees in FAQs + Connect Instagram + Messenger + Telegram + Email reply to WhatsApp + Social media channels Detailed reports Customer service evaluation Quick responses Conversation tags Responses outside of working hours (teams) Customer service departments Arabic language platform Connect confirmation messages for cash on delivery Automate abandoned cart messages Track shipments through auto-response Send retargeting messages
Only 1 user (user to enter the platform) Unlimited number of conversations Unlimited number of contacts Free WhatsApp connection 0 riyals per month Conversation fees in FAQs + Instagram connection + Messenger + Telegram + WhatsApp reply email + Social media channels Detailed reports Customer service evaluation Quick responses Conversation tags Responses outside of working hours (teams) Customer service departments Arabic language platform Supports WordPress (WooCommerce) store connection
1 user only (username to enter the platform) Unlimited number of conversations Unlimited number of contacts Connect WhatsApp for free 0 riyals per month Conversation fees in FAQs + Connect Instagram + Messenger + Telegram + Email reply to WhatsApp + Social media channels Detailed reports Customer service evaluation Quick responses Conversation tags Responses outside of working hours (teams) Customer service departments Arabic language platform Connect confirmation messages for cash on delivery Automate abandoned cart messages Track shipments through auto-response Send retargeting messages
Excellent service and the most distinctive thing about it is retargeting.
Rural popular
One of the best apps we have used.
Yemeni Corner Store
The best WhatsApp corporate service you can find in the entire market. My experience with them is excellent and their service is wonderful.
drugstore: Cafe store
The best service developer I have ever seen in my life
East food
Compared to the price it is the best
Bokhmsaen for mattresses
Excellent, it increased my sales.
Afrohairoil
A very wonderful application. It has features that help you and make it easier for you, such as automatically confirming cash on delivery requests, in addition to other wonderful features.
Turquoise
One of the easiest applications that really helps increase sales through retargeting.
AlSultan
Best app for corporate WhatsApp service
drugstore
One of the best WhatsApp applications with excellent customer service
منصة سوشيال بوت لديها مساحة تخزين لامحدودة لجهات الإتصال والمحادثات عكس الكثير من مزويدن الخدمة الذين يقومون بفرض مساحات تخزينية على عملائهم ويجب عليك دفع مبلغ اضافي شهري لرفع مساحة التخزين
مثال إذا كان لديك 100 الف طلب شهريا وقمنا بأخذ 10هللات مقابل كل رسالة ستكون التكلفة 10 الاف ريال شهريا
الكثير من المنصات تدعم ربط واتساب فقط نحن نقوم بربط واتساب + قنوات التواصل الإجتماعي في مكان واحد فقط
بإمكانك ربط عدد لامحدود من قنوات التواصل الإجتماعي وأرقام الواتساب
رابعا: لايوجد رسوم إضافية على خدمة الرد الألي
منصة سوشيال بوت لديها أكثر من 18 نموذج تسويقي جاهز للربط مع المتاجر الإلكترونية مثل سلة وزد
Are there fees for messages received from WhatsApp?
There are no fees for conversations and messages received from customers, and there are no fees for responding to your customers’ messages.
Are there fees for messages sent from WhatsApp?
There is a fee for outgoing messages from WhatsApp only if you start a new conversation with a new customer who has not contacted you within the last 24 hours.
If you contact the customer, you will only pay for the first message you send to the customer. After that, if the customer responds to you, you can talk for 24 hours for free.
Cost for the first message: 17 halalas
Can I use WhatsApp to reply?
The WhatsApp application cannot be used to reply. You can only reply to conversations through the Social Bot platform or the Social Bot application.
The platforms that give you the ability to use the WhatsApp application are unofficial platforms and you may be banned if you use them.
What is the message of the templet?
رسالة التمبلت هيا رسالة يتم إستخدامها فقط في حال اردت التحدث مع عميل لم يسبق له التحدث معك خلال اخر 24 ساعه وايضا يتم إستخدام التمبلت في حال اردت بدء المحادثه مع عميل جديد ملاحظة : يتم إحتساب ال 24 ساعه من اخر رسالة قام العميل بإرسالها
تكلفة التمبلت من شركة فيسبوك (ميتا) هيا : 4 هللات للتمبلت الغير تسويقي و 17 هللة للتمبلت التسويقي
Are there any establishment fees?
There are no setup fees because the customer connects to WhatsApp and activates the features after subscribing by following the explanations in the Social Bot Instructions Center.
Can I connect the number 9200 or 800?
يمكنك ربط أي رقم مع منصة سوشيال بوت ولكن في بعض الاحيان رقم ال 9200 وال 800 غير قابل على إستلام رمز التحقق من فيسبوك عبر مكالمه دوليه في هذه الحالة يجب التواصل مع شركة الاتصالات لتفعيل استقبال المكالمات الدوليه لاستلام رمز التجقق عبر الاتصال
How long does it take for me to receive the service?
Activation is done by you by watching an explanation of how to connect WhatsApp via the Help Center in Social Bot
Please note that after subscribing, the login information + the platform link will be sent to your email address that matches your email in the OZ basket or the one you subscribed to with us. Please check your email and enter the All Emails box Login information will be sent to you from our following email hello@social-bot.io
Is it possible to use WhatsApp without Facebook Business Manager?
You cannot connect WhatsApp without Facebook to Business Manager
You must have a Facebook account, preferably an old one, even if your personal account is new. You can also have it, but sometimes it gets blocked automatically.
Are there fees for abandoned cart messages and order confirmation messages?
If you subscribe to the Basket or Z package, there are no fees for the first abandoned basket message, order confirmation messages, or reminding the customer to receive the shipment, but you will pay the cost of the WhatsApp messages that we explained in the previous questions.
How do I link a WhatsApp number to the platform and activate Business Manager?
After you subscribe with us, we will send you login information to the platform and the instruction center to know how to connect WhatsApp with the platform
How long does it take to verify a business in Business Manager?
Within 24 hours to 48 hours during Facebook’s working days, you will receive a response from Facebook Company, as it has been approved from the first verification by the Facebook team. However, if you are not approved, you must modify the information that you may have uploaded incorrectly, submit another request, and wait again for 24 to 48 hours. hour
Are there any areas of sadness in conversations or contacts?
The storage space for conversations and contacts is unlimited. You can store an unlimited number of conversations and contacts
Does the platform support the Arabic language?
Yes, the platform supports all languages, not just Arabic
Subscription and payment method
You can subscribe by clicking on the Subscribe Now button for the package you want to subscribe to. After that, you will be directed to the next page to choose the number of users to use the platform. After that, you will fill in your data and complete the electronic payment process.
Can I cancel the subscription if the service does not suit me?
Yes, you can cancel the subscription at any time by contacting technical support and requesting to cancel the subscription
Can I print the link to my accounting program or an external application such as Excel or something else?
You can if you have a programmer who will do the linking process
تعرف على أبرز العوامل التي تساهم في معرفة سر نجاح التجارة الالكترونية وسط هذه المنافسة الرقمية الشرسة، وكيف يمكن للمتاجر أن تبرز وتبني علاقة قوية ومستدامة مع عملائها.
تعرف على مزيا استخدام whatsapp otp في تعزيز أمان حسابات العملاء وتحسين تجربة المستخدم، إضافةً إلى دوره الفعّال في رفع معدلات التحويل وتقليل معدلات التخلي عن العمليات.